FAQ

Our online store shoes can mainly ship to USA, UK, EU, Canada, Australia.

We offer standard shipping, free shipping on all orders，Free DHL/Fedex Express on order over $459

We accept all major credit cards Visa, MasterCard, American Express and Discover, and we also accept paypal payment methods.

Normal transportation time is 7-12 days(not including Saturday and Sunday)，shipping times vary based on the product and destination.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from http:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

If there is a delayed order or the logistics information cannot be queried, please go to the contact us page to contact our customer service team.

To view estimated shipping times for your orders, please visit the Track Your Order page.