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DELIVERY For all orders, processing and verification times range from 1 to 3 business days before an order ships. Additional time may be required during promotional periods and holidays. TRACK ORDER You will receive an email with tracking information once your order has shipped. SHIPPING METHODS Free shipping on all orders, we offer standard shipping.Express options are faster than free shipping,Free DHL/Fedex Express on order over $459 RETURN POLICY All returned items must adhere to our return policy for a refund to be processed: - Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. - Items must be unworn, unused, unwashed and in the original condition received. - Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded. - Footwear must be returned in the original box provided, and packaged inside a protective shipping box. - Only regular priced items may be refunded, unfortunately sale items cannot be refunded. - Return requests must be submitted within 30 days of the delivery date, and item(s) must be shipped back within 14 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you. If you believe you have received a damaged or defective item, or there has been a fulfillment error, please reach out to info@sneakernovas.com, and our Customer Care team will be happy to assist. REFUNDS Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.